What Motivates Businesses to Move to VoIP?

Most businesses move to Voice over IP (VoIP) on the belief the technology will save money over their current phone system. Research has shown that most small business (those with less than 50 employees) generally will not save much, if anything, by moving to Voice over IP.

If the benefit of moving to a VoIP phone system was limited to just the cost savings, we would not expect to see so many companies adopting VoIP technology. Dan Roberts, Sr Vice President at AVAD Technologies says the real benefit companies gain from adopting VoIP technology comes from the increase in productivity and customer service.