Posted By AVAD Technologies Hosted VoIP Provider Business Editor on 11-4-2009

If your primary motivation is to reduce your telephone expense, this article is not for you.

On the other hand, if you want to learn about the factors that should be evaluated when selecting a Hosted VoIP Provider for your small business, then you should continue reading the rest of this article.

Hosted VoIP Provider – Its not only about price

Price is only one of many factors that should be evaluated when selecting a Hosted VoIP Provider. When you consider that your company’s phone system is the primary means by which employees and customers, communicate with your company, then choosing a phone system solely on the basis of price is short sighted at best.

Any savings in the short term will pale in significance to the loss of revenue from a decline in productivity and customer satisfaction. How many times have you called a company after doing research on their product and hung up the phone in frustration because either you were not able to reach a person who could help you or were placed on hold by either a receptionist or an automated system. What a waste.

This scenario happens all the time, and many times the phone system is the culprit.

This is why you should consider the PBX Features and the Calling Plans the Hosted VoIP Provider offers and how you can use those features to enhance your business’s objectives.

For example, if your current phone expense is $1,000.00 a month, the most you could possibly save is $1,000.00. Assuming that you were able to get your phone service for free, which is unlikely. That is it, you can’t save any more than 100%. While reducing expenses is important, in order to succeed in the long run, a company must increase revenue and the phone system must be able to support your business objectives.

Can my phone system support my Business Objectives?

As a business owner or manager, you should be asking the following fundamental question about your phone system: does it have the capability to support your current/and future/business objectives?

Specific questions include;

1. Can the system Improve productivity?

For example, can your current phone system incorporate remote locations and home based employees? Or, is each location on a separate system?

2. Is your company’s phone system unified?

Having to tell a caller to hang up and dial another location in your company is frustrating at best. At worst, it could cause you to loose a potential customer.

3. Can the phone system support your customer support requirements?

Can employees and customers reach your critical departments 24/7 even if no one is physically at the office?

Can the phone system automatically route calls to the proper department regardless of geographic location?

4. Will the VoIP Provider work with you to customize the system?

The VoIP Provider is extremely important. The VoIP Provider should provide 24/7 support and monitoring of your VoIP phone system. The VoIP Provider should also provide training to your employees both during the initial installation as well as future training of new employees.

As you can see, price while important, is not the primary consideration when choosing your next business telephone system. These are just some of the questions that must be considered when choosing a Hosted VoIP Provider.

The following article discusses the key criteria: “Selecting a Small Business PBX Hosted VoIP Provider“

Hosted VoIP PBX – Small Business VoIP Provider

Posted By: AVAD Technologies, VoIP Provider, Small Business Editor on 11-4-2009

The following is an excerpt from well written article about how to find a Business VoIP Service Provider.

“Good business sense tells you to make the most of every opportunity that comes along. Whether that’s an opportunity to expand your business on an international stage or to save money on something as fundamental as your monthly phone bill, every business opportunity has to be grabbed with both hands to make your company a success. So a system that can potentially do both for you is an opportunity not to be missed.”

VoIP (Voice over Internet Protocol) is just such an opportunity. For business users, the advent of this new technology opens up new possibilities and new ways to save a considerable amount of money at the same time….

Read the rest of this article “Finding a Good Small Business Provider“

Posted By AVAD Technologies Business Editor on 11-4-2009

Worldwide, the VoIP market continues to grow despite one of the worst global economic recessions.

In the 3rd quarter of 2009, VoIP Providers brought in revenue of $21 billion. The demand for VoIP phone service  continues to be strong on both the residential and business sides.   Residential VoIP continued to expand at healthy 14% growth rate, while business VoIP revenue is increasing by a healthy 26%.

For more:Read this release from Infonetics

Posted By AVAD Technologies Business Editor on 2009-29-10

AVAD Hosted VoIP Virtual Call Center

Cost: $49.95/month

The AVAD Technologies Hosted VoIP Virtual Call Center helps your agents handle calls more effectively and boosts your call center’s overall level of productivity — at a single site or across an enterprise.  One of the most popular features is the ability to choose whether inbound calls will go to the least busy agent, the first available agent, or the agent with the skills needed by a particular customer. .

Virtual Routing capabilities offer  multi-location customers the ability to maximize resource utilization across all sites.  With the AVAD Virtual Call Center you can have a single call center with agents in multiple geographic locations including home-based agents.

AVAD Technologies Call Center provides all of the ACD functionality required to operate a small, basic call center.   It can handle up to 250 agents at an extremely attractive per agent price.

Learn more about AVAD’s Virtual Call Center

Posted By AVAD Technologies Business Editor on 2009-28-10

IDG News Service – Cybercriminals have found a new launching pad for their scams: the phone systems of small and medium-sized businesses across the U.S.

In recent weeks, they have hacked into dozens of Open-Source Premise Based VoIP telephone systems across the country, using them as a way to contact unsuspecting bank customers and trick them into divulging their bank account numbers and passwords.

Attacks on Premises based open source VoIP systems built on the Asterisk have been targets of attacks for the past year.

Read More

Posted By AVAD Technologies Business Editor on 2009-19-10

A Venezuelan citizen arrested in Mexico last February on hacking and wire fraud charges has been extradited and is expected to appear in court tomorrow in New Jersey, U.S. Attorney Paul J. Fishman, announced.

Edwin Pena, 26, is scheduled to appear tomorrow at 2 p.m. before U.S. Magistrate Judge Claire C. Cecchi for an initial appearance. A 20-count Indictment charges Pena with conspiracy to secretly hack into the computer networks of unsuspecting Voice Over Internet Protocol (VOIP) phone service providers; conspiracy to commit wire fraud by transmitting telephone calls over the victim’’s networks; and individual hacking and wire fraud counts.

Read the rest of this article

Posted By AVAD Technologies Business Editor on 2009-19-09

Hosted VoIP PBX phone systems enhance small business telecommunications

Hosted (VoIP) Voice over IP phone systems gives companies of any size a state-of-the-art telecommunications system that has low a initial investment and provides Advanced PBX features and Voice over IP Calling Features.

Benefits of a Hosted Voice over IP (VoIP) PBX – Pay-as-you-grow

Pay-as-you-grow means that you only pay for the Voice over IP services your business currently uses. A traditional PBX phone system requires you to purchase the telephone equipment that is based on your organizations future growth plans, not on what you need today. The upfront expense is what has forced many small business to settle for a phone system that does not really meet their corporate objectives. Any changes to a traditional system usually requires an additional investment in telecommunications equipment.

Reduced Total Cost of Ownership

Traditional phone systems have high initial upfront costs because they require the purchase of a system based on your companies future growth projections. Without sacrificing any functionality. Hosted VoIP phone service gives you all the functionality you need from day one. As your company continues to grow, you can add additional users and services. You can never out grow a Business VoIP telephone system.

Expect a High Level of Support and Training

Most, at least the good VoIP Providers, offer ongoing support and training at no additional monthly charge. Avoid VoIP Providers that charge for modifications to your telecommunications system. These modifications known as “Move’s, Add’s & Changes”, tend to increase as the size of your company increases, and can add significantly to your overall telecommunications expense.

Look Professional Regardless of Your Actual Location

Hosted VoIP enables instant one-number access regardless of your physical location. Route incoming calls to your primary business telephone number and to any other phone numbers including mobile telephone numbers, home office numbers or number where you will be working. Callers will be unaware that you are not at your primary office location.

Hosted VoIP Will Improve Customer Satisfaction

Maximize customer satisfaction as incoming call to your organization are automatically routed the the appropriate location or department. You can even set up temporary numbers to ring at selected locations if you are running a season ad. You can also redistribute inbound calls from busy offices towards less busy offices.

Follow the sun is a technique that allows business owners to reduce overtime by utilizing employees in different time zones. For example, a technical support department can start the day on eastern standard time and hand or that function to a different group of employees working in pacific standard time. We have seen corporations take this concept to an extreme by housing entire departments in countries such as India.

Present a More professional Corporate Appearance

Impress customers and empower staff with state-of-the-art telephones. Sleek, telephones designed for the business professional. Connect all Office Locations, Including Home Based Employees.

Hosted VoIP PBX – Business Receptionist Console

Posted By: AVAD Technologies, VoIP Provider, Small Business Editor on 2009-09-18

AVAD® Hosted VoIP Receptionist Console is a carrier-class, software-based Receptionist Console for use by receptionists who manage inbound calls for small, medium and large enterprises, as well as departments and groups within the enterprise.receptionist-console.

With this product, a single receptionist can answer calls for employees in multiple locations.  The AVAD Hosted VoIP Receptionist Console can easily be transferred from one person to the other on a moments notice.  The receptionist can even be a home based employee.

For a complete description of the product including a short video, Press Here

Posted in About Hosted VoIP Tagged: hosted pbx, Hosted VoIP, VoIP Receptionist Console ]]> http://avadtechnologies.wordpress.com/2009/09/18/hosted-voip-receptionist-console-for-2995month/feed/ 0 Dan http://avadtechnologies.wordpress.com/2009/09/03/unlimited-calling-for-2900month-business-hosted-voip/ http://avadtechnologies.wordpress.com/2009/09/03/unlimited-calling-for-2900month-business-hosted-voip/#comments Thu, 03 Sep 2009 21:04:53 +0000 avadtechnologies http://www.avadtechnologies.com/?p=6646 ]]>

Hosted VoIP PBX – Small Business VoIP Provider

Posted By: AVAD Technologies, VoIP Provider, Small Business Editor on 2009-09-03

AVAD Technologies has launched aggressive new pricing today on it Hosted VoIP service.  For a limited time, customers can get unlimited local and long distance calling on AVAD’s Advanced Extension Dial Service for $29.00/month.

About AVAD Technologies

AVAD Technologies Hosted VoIP PBX is designed for small businesses that require an advanced telecommunications system. AVAD Technologies Hosted VoIP PBX includes enterprise grade Hosted VoIP Calling and PBX Features.

Restrictions

In order to quality you must agree to a minimum 1-year contract and have a minimum of 10-users.  This price applies to AVAD Advanced Extension Service. This special pricing applies to agreements signed after September 1, 2009.

View a demo of AVAD Technologies Hosted VoIP PBX