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By Dan Roberts, Sr Vice President of VoIP Technology with AVAD Technologies

Why is it that some businesses have passed on the opportunity to implement Voice over IP (VoIP) even though VoIP has been proven to be able to deliver significant benefits to the organization. Many businesses have sited fears of potential unforeseen implementation costs, quality issues or possibly putting their network at increased risk.

Research has shown that many companies, both large and small are uncertain about the benefits to their organization that a VoIP telephone system offers. 55 percent of North American and European companies reported that they did not understand the value that a unified communications solution can deliver to their organization.

Many individuals in the position to make or influence the telecommunications decision do not fully understand the benefits a Voice over IP telephone system can have for their organizations. These individuals generally understand how VoIP works, the improvement in ROI, and some of the features made available by VoIP. But, unless truely embrace how VoIP enables Unified Communications and think through all the possibilities a VoIP system brings to the organization, they are unlikely to implement VoIP.

Even though, VoIP companies are fairly new as compared to the traditional telephone companies, many of these newer VoIP companies are not effectively making the case for VoIP to their clients. The biggest mistake these new companies make when discussing the benefits of VoIP is the cost savings over their current telecommunications solution. I call this the “Vonage syndrome”. While cost is important, it should not be the primary selling point. In fact, existing telecom companies are still competing with and winning new deals against VoIP providers. It is the IP PBX features and functions that a VoIP telephone system brings that set VoIP apart from traditional PBX systems.

Business VoIP vendors must first educate their customers as to why VoIP makes sense for their business, AVAD Technologies offers affordable business VoIP solutions specifically designed for small to medium-sized businesses. With AVAD Technologies, all the essential business VoIP features, such as PBX, Auto-Attendant, Hunt Group,Voicemail, Call Forwarding and find me/follow me, are included in its business VoIP packages.

When speaking with a perspective client, it is important to stress that VoIP technology has dramatically improved, especially call quality and reliability. More importantly, VoIP companies must stress how VoIP technology can be used to help the customer improve customer service and efficiency. At AVAD Technology, our sales people are put through training exercises where they are not allowed to use VoIP cost savings as a sales point. This has really forced them to think about the real reason VoIP a customer should adopt VoIP technology.

Forrester (News – Alert) Research has determined that mobility is a top priority for companies in 2008, with 64 percent of respondents citing it as a priority and 23 percent calling it a critical priority. In order to continue to increase mobility and extend to companies the functionality they want to be efficient and productive, a move toward business VoIP makes sense. If you notice, cost savings was not in the top 2 reasons.

Companies such as AVAD Technologies, which focus on delivering business VoIP to the enterprise, design products and support options that ensure that the needs of the business are met in a single solution. In doing so, the company helps to promote greater adoption and satisfaction.

Under President-elect Barack Obama’s administration, the VoIP market stands to gain a greater appreciation from the federal agency that regulates communications in the United States, a Washington, D.C.-based attorney who’s worked in telecommunications, media and technology for more than 25 years.

Original Article

Most businesses move to Voice over IP (VoIP) on the belief the technology will save money over their current phone system. Research has shown that most small business (those with less than 50 employees) generally will not save much, if anything, by moving to Voice over IP.

If the benefit of moving to a VoIP phone system was limited to just the cost savings, we would not expect to see so many companies adopting VoIP technology. Dan Roberts, Sr Vice President at AVAD Technologies says the real benefit companies gain from adopting VoIP technology comes from the increase in productivity and customer service.

It is only after converting to a VoIP phone system and using the system for a while that companies begin to understand the potential offered by their new system. When managers see the flexibility, ease of administration and ability to easily incorporate phone system changes quickly and inexpensively, do they begin to fully appreciate the capabilities of a VoIP system.

The VoIP Service Provider is instrumental in helping their customers achieve these productivity benefits. This is very different that what companies have come to expect from traditional telephone companies.

It is the VoIP Service Provider that has the most knowledge about their VoIP service. In order for the customer to benefit from all of the features, the sales person at the Service Provider must be knowledgeable and willing to take the time to listen to and understand the customer’s specific requirements and work with the customer to incorporate those requirement into the VoIP system.

It is very rare that you find all of these elements in any single Service Provider Roberts said. AVAD Technologies specializes in providing a customized VoIP solution. We don’t just set our customers up and disappear. We provide up front consultation and ongoing support to all of our clients. AVAD does not charge for the ongoing customization and support.

Dan Roberts is a Senior Vice President with AVAD Technologies. AVAD Technologies specializes in Business Class VoIP. Visit AVAD Technologies on the web at www.AvadTechnologies.com.

GAITHERSBURG, Md., Nov 17, 2008 /PRNewswire via COMTEX/ — BroadSoft, Inc., the leading provider of Voice over Internet Protocol (VoIP) application software, today announced its 10-year anniversary, celebrating a history of innovation and thought leadership in the industry.

Original Article

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By Michael Dinan, TMCnet Editor

Saying more and more savings-seeking consumers are poised to opt out of traditional phone systems, a San Mateo, California-based provider of IP communications test and measurement products today said that this slower economy gives VoIP providers a rare chance to showcase their wares.

European Union is investigating wireless carriers.

The executive branch of the European Union is investigating whether wireless carriers there are illegally blocking VoIP calls from being carried over their networks. You know you can’t use Skype-like applications over 3G using your iPhone? If the Commission gets its way, that practice would end, one would assume.

Here is a link to the original article

This is an interesting video of the CEO of Polycom being interviewed about what he expects to happen in Telepresence.

The video is a good starting point for those businesses that are considering Voice Over IP.

If you would like to have a Business VoIP Specialist contact you, please call (800) 733-4136 (8:00 A.M to 7:00 PM EST.)

By
Kristen Kiya

Effective communication is the ‘mantra’ behind the success of any endeavour
- business or otherwise. Whether it is an individual or an institution,
there is no substitute for an open channel of dialogue wherein the pressing
issues can be resolved and pending situations dealt with. However, for big
corporations, it seldom becomes rather difficult to manage their
communication infrastructure on their own. And if the infrastructure in
question is VoIP, then the management becomes all the more critical. The
help of qualified professionals are very much required in such conditions.
And this is where the managed VoIP services come in.

Managed VoIP services
are just that- they are managed by third party service providers for the
corporate clients. These services are like a God-send for the corporations
that are contemplating on changing their communication infrastructure from
traditional systems to IP telephony. The varied requirements of the
corporate users are solved in a comprehensive manner with the users having
little to complain about.

The proper running of an IP telephony system requires certain special
skill sets that are in short supply. It takes quite a lot of effort on the
part of the corporate users wanting to change to Voice over IP to do it
using their own resources. Managed VoIP services often become the best
available option. The technical resources are delivered by the providers of
the managed partitioning services.

In these VoIP
services, the infrastructural support- in terms of equipment, software,
NOCs, VoIP switch and other such resources are delivered by the service
providers themselves. Moreover, the costs of these services are often very
reasonable. In addition, with such a service in place, the organizations can
keep a track of their cost of operation quite easily and without doing much
in terms of active involvement.

Moreover, the voice quality in Voice over IP has seen a lot of
improvement in the last couple of years and so the users do not have any
reason to complain on this front. As a matter of fact, there are specific
parameters for objectively measuring the same and effective steps can be
taken if there is any deviation from the standards. The providers of managed
partitioning service have the necessary know-how to deliver the same to
their clients in the most cost effective manner possible.

More specifically, the VoIP providers of managed switch partitioning must have skill sets to deploy and manage voice over IP networks in real environments, a proven track records for delivering the best in voice quality and expertise for effective monitoring of the system in different situations

The managed VoIP service should ideally be flexible in nature. The providers delivering such services should be stable in their standing. They should be able to offer the necessary equipment and infrastructural support
as and when the need for the same arises. They should understand the vision
of the company going in for the change and be ready to support them with the
technical expertise at their disposal.